Terms of Service

Last updated: 14 April 2026

These Terms of Service (the "Terms") form a binding legal agreement between you ("you," "your," or "Customer") and FRAXBIT DIGITAL SRL, a company registered in Romania ("Fraxbit," "we," "us," or "our"), the operator of the ClosePeak service available at closepeak.comand related applications, APIs, and integrations (collectively, the "Service").

By creating an account, clicking "I agree," or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree to any part of these Terms, you must not access or use the Service.

If you are entering into these Terms on behalf of a company, workspace, or other legal entity, you represent and warrant that you have the authority to bind that entity, and "you" refers to that entity.

1. Eligibility and accounts

The Service is intended solely for use by individuals who are at least 18 years old and capable of forming a legally binding contract. By using the Service, you represent that you meet these requirements, that you are not barred from using the Service under the laws of any applicable jurisdiction, and that you are not listed on any prohibited-persons, sanctions, or denied-parties list.

To use the Service you must register an account and provide accurate, current, and complete information. You are responsible for:

  • Maintaining the confidentiality of your credentials, API keys, and OAuth tokens;
  • All activity that occurs under your account;
  • Promptly notifying us at security@closepeak.com of any unauthorized use or suspected security breach;
  • Ensuring that every member of your workspace complies with these Terms.

We are not liable for any loss or damage arising from your failure to safeguard your account.

2. The Service and license to use

Subject to your continued compliance with these Terms and payment of any applicable fees, Fraxbit grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

We may modify, improve, add, remove, or discontinue features at any time. We will use reasonable efforts to notify you of material changes that adversely affect paid plans.

3. Acceptable use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not, and must not permit any third party to:

  • Violate any applicable law, regulation, or third-party right, including privacy, data protection, intellectual property, anti-spam, anti-fraud, consumer protection, or export control laws;
  • Use the Service to send unsolicited bulk email, spam, or any communication that does not comply with applicable anti-spam laws, including the UK PECR, GDPR, CAN-SPAM Act, and CASL;
  • Harvest, scrape, or otherwise collect data from third-party services in violation of their terms of service, robots directives, or rate limits, or reverse-engineer any platform connected to the Service;
  • Upload, generate, transmit, or store any content that is illegal, defamatory, obscene, pornographic, hateful, harassing, threatening, discriminatory, or promotes violence or self-harm;
  • Upload, generate, or transmit any content that infringes or misappropriates the intellectual property, privacy, publicity, or contractual rights of any person;
  • Use the Service to process, store, or transmit any material that contains viruses, worms, Trojan horses, ransomware, keystroke loggers, or other malicious code;
  • Attempt to gain unauthorized access to any part of the Service, another user's account, or any connected system or network;
  • Interfere with, disrupt, or circumvent the integrity, security, performance, or availability of the Service — including by launching denial-of-service attacks, evading rate limits, or probing for vulnerabilities without our prior written consent;
  • Reverse engineer, decompile, disassemble, translate, or otherwise attempt to derive the source code of the Service, except to the extent permitted by mandatory law;
  • Resell, sublicense, rent, lease, or otherwise commercially exploit the Service or provide access to it as part of a service bureau, unless you have a separate written agreement with us authorizing it;
  • Use the Service to build, train, or improve any competing product, machine learning model, large language model, or dataset;
  • Use the Service to engage in cryptocurrency mining, high-frequency trading, multi-level marketing, or similar activities that impose disproportionate load on shared infrastructure;
  • Remove, obscure, or alter any notices, labels, or marks on the Service;
  • Falsely imply any sponsorship, endorsement, or affiliation with Fraxbit or ClosePeak.

We reserve the right — but have no obligation — to monitor, review, and remove content or activity that we reasonably believe violates these Terms, and to take any enforcement action we consider appropriate, including suspension or termination of your account, without prior notice.

4. Customer Data and your responsibilities

"Customer Data" means any data, content, or information that you or members of your workspace submit, upload, generate, or otherwise make available through the Service, including leads, contacts, companies, messages, notes, tasks, templates, files, tags, custom fields, and AI prompts.

As between you and Fraxbit, you retain ownership of all Customer Data. You grant Fraxbit a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and process Customer Data solely as necessary to provide, maintain, secure, and improve the Service, to comply with law, and to enforce these Terms. This license ends when Customer Data is deleted from the Service, except for residual backups as described in our Privacy Policy.

You represent, warrant, and covenant that:

  • You have all rights, consents, permissions, and legal bases necessary to upload Customer Data to the Service and to authorize us to process it under these Terms;
  • Your Customer Data and your use of the Service do not and will not violate any law, contract, or third-party right, including privacy and data protection laws (e.g. UK GDPR, EU GDPR, CCPA) and communications laws (e.g. CAN-SPAM, PECR);
  • Where Customer Data contains personal information of third parties (e.g. leads or contacts), you have a valid legal basis to collect, store, and communicate with those individuals, and you will respond promptly to any data subject rights requests they make;
  • You will maintain all required privacy notices and obtain all consents (including where required for cold outreach or marketing communications);
  • You will not upload any "special category" data (as defined under GDPR), protected health information under HIPAA, cardholder data (PAN), financial account numbers, government-issued identifiers, or similarly sensitive information unless expressly permitted by us in writing.

You are solely responsible for the accuracy, quality, legality, and appropriateness of all Customer Data and for obtaining all rights and consents necessary for its use within the Service. Fraxbit has no obligation to verify the legality of Customer Data.

5. AI features

The Service includes features that use third-party artificial intelligence models ("AI Features"). By using AI Features, you acknowledge and agree that:

  • Outputs are not guaranteed. AI outputs are generated automatically and may be inaccurate, incomplete, biased, offensive, or misleading. You must independently verify any AI output before relying on it for any decision, communication, or action.
  • You are responsible for your prompts and uses. You must not submit prompts that seek to generate illegal, harmful, defamatory, infringing, or otherwise prohibited content, and you are solely responsible for how you use any output.
  • Third-party providers. Prompts and outputs may be transmitted to third-party AI providers (such as Anthropic or OpenAI) for processing. Their handling of your data is governed by their own terms and privacy policies.
  • No professional advice. AI outputs do not constitute legal, medical, financial, or other professional advice. You should consult a qualified professional before acting on any output.
  • Consumption. AI Features may consume credits, tokens, or API usage on your account or on a provider account you have connected. You are responsible for any associated costs.

We may rate-limit, throttle, suspend, or disable AI Features at any time to preserve the stability, cost structure, or safety of the Service.

6. Third-party services and integrations

The Service may integrate with or link to third-party products, services, or content ("Third-Party Services"), including Google Workspace, Gmail, Instagram, TikTok, Stripe, Anthropic, OpenAI, Companies House, and others. These integrations are provided for your convenience and are governed by the terms and privacy policies of the respective providers. Fraxbit:

  • Does not control and is not responsible for Third-Party Services;
  • Does not endorse or warrant the accuracy, quality, or reliability of any Third-Party Service;
  • Is not liable for any loss or damage arising from your use of, or reliance on, Third-Party Services, including outages, rate limits, suspensions, API changes, or termination by those providers.

You are responsible for complying with the terms of each Third-Party Service you connect to the Service.

7. Fees, trials, subscriptions, and refunds

7.1 Paid plans

Certain features are available only on paid plans. By subscribing to a paid plan, you agree to pay the fees posted at the time of purchase, plus any applicable taxes, in the currency and billing cycle selected. Fees are non-refundable except as expressly stated in these Terms or required by law.

7.2 Billing

Subscriptions renew automatically at the end of each billing period unless canceled before the renewal date. Payments are processed by our payment processor (Stripe, Inc.) and you authorize us (through Stripe) to charge your payment method for all recurring fees. If a payment fails, we may suspend or downgrade your account until payment is resolved.

7.3 Trials

Free trials are provided at our discretion. At the end of a trial, your account will either convert to a paid subscription or be downgraded to a free tier, as indicated at signup. We may modify or terminate a trial at any time.

7.4 Price changes

We may change our prices at any time. For recurring subscriptions, we will provide at least 30 days' notice of any price increase, and the new price will take effect on your next renewal. If you do not agree to the new price, you may cancel before the renewal date.

7.5 Refunds

Except where required by mandatory consumer law, all fees are non-refundable and we do not provide credits or refunds for partial billing periods, unused features, downgrades, or account closures.

7.6 Taxes

All fees are exclusive of taxes, levies, and duties, unless stated otherwise. You are responsible for all applicable taxes, including VAT, sales, use, and withholding taxes. If we are required to collect taxes, we will add them to your invoice.

8. Intellectual property

The Service and all related software, code, documentation, designs, logos, trademarks, and content (excluding Customer Data) are and remain the exclusive property of Fraxbit and its licensors, and are protected by copyright, trademark, trade secret, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in or to the Service other than the limited license expressly granted in Section 2.

"ClosePeak", "Fraxbit", and associated logos are trademarks of FRAXBIT DIGITAL SRL. You may not use them without our prior written consent.

8.1 Feedback

If you provide any suggestions, ideas, feature requests, bug reports, or other feedback about the Service ("Feedback"), you grant Fraxbit a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, and exploit that Feedback for any purpose, without any obligation of attribution or compensation.

9. Suspension and termination

We may suspend or terminate your access to the Service, in whole or in part, at any time and without prior notice if:

  • You breach these Terms or our Privacy Policy;
  • Your use poses a security, legal, reputational, or operational risk to Fraxbit, our users, or third parties;
  • Payment of fees is overdue;
  • We reasonably believe your activity is fraudulent, abusive, or in violation of law;
  • Required by law, court order, regulator, or a third-party provider on which the Service depends.

You may terminate your account at any time by canceling your subscription in the Service or by contacting support@closepeak.com. Termination does not entitle you to a refund of prepaid fees.

On termination, your right to use the Service immediately ends, and we may delete your account and Customer Data in accordance with our data retention policy described in the Privacy Policy. You should export any data you need before cancellation.

Sections that by their nature should survive termination (including Sections 4, 8, 9, 10, 11, 12, 13, 14, and 15) will survive.

10. Disclaimers

The Service is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law, Fraxbit, its affiliates, and its suppliers disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing or usage of trade.

We do not warrant that:

  • The Service will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components;
  • Any defects will be corrected;
  • The Service will meet your requirements or produce any particular results;
  • Any AI output, lead data, website audit, analytics, or automation result will be accurate, complete, current, or legally compliant;
  • Third-Party Services connected to the Service will remain available or unchanged.

You use the Service at your own risk and are solely responsible for any decisions you make or actions you take based on its output.

11. Limitation of liability

To the maximum extent permitted by applicable law, in no event will Fraxbit, its affiliates, directors, officers, employees, agents, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation damages for loss of profits, revenue, goodwill, business opportunities, data, use, or substitute services, arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence), strict liability, or otherwise, even if Fraxbit has been advised of the possibility of such damages.

Fraxbit's aggregate liability arising out of or relating to these Terms or the Service is limited to the greater of (a) the total fees you paid to Fraxbit for the Service during the twelve (12) months immediately preceding the event giving rise to the liability, or (b) one hundred euros (€100). Multiple claims will not expand this limit.

The limitations in this section apply to the fullest extent permitted by law, even if a remedy fails of its essential purpose. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

12. Indemnification

You agree to defend, indemnify, and hold harmless Fraxbit and its affiliates, directors, officers, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or related to:

  • Your Customer Data, including any claim that it infringes or misappropriates any third-party right or violates any law;
  • Your use or misuse of the Service;
  • Your breach of these Terms or any representation or warranty;
  • Your violation of any law or the rights of any third party (including privacy, data protection, and anti-spam laws);
  • Any outreach, messaging, marketing, or communications you send using the Service;
  • Any dispute between you and another user, workspace member, or third-party contact.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You must not settle any claim without our prior written consent.

13. Export, sanctions, and anti-corruption

You represent and warrant that you are not located in, under the control of, or a national or resident of any country or jurisdiction subject to comprehensive UK, EU, or US sanctions, and that you are not listed on any UK, EU, or US restricted-party list. You agree to comply with all applicable export control, sanctions, and anti-bribery laws, including Romanian Law no. 78/2000 on preventing, discovering, and sanctioning corruption and the US Foreign Corrupt Practices Act.

14. Governing law and dispute resolution

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of Romania, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You and Fraxbit agree that the competent courts of Bucharest, Romania have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or the Service, and you irrevocably submit to the personal jurisdiction of those courts. Nothing in this section prevents Fraxbit from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

If you are a consumer resident in the European Union, you may also have the right to bring proceedings in the courts of your country of residence where required by mandatory consumer law.

You and Fraxbit agree that any dispute will be resolved on an individual basis. Class actions, class arbitrations, and representative actions are not permitted.

15. General

15.1 Entire agreement

These Terms, together with our Privacy Policy and any order form, data processing addendum, or additional terms referenced in the Service, constitute the entire agreement between you and Fraxbit regarding the Service and supersede all prior agreements and understandings.

15.2 Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or through a prominent notice in the Service before the changes take effect. Continued use of the Service after the effective date constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

15.3 Assignment

You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without our prior written consent. Any purported assignment in violation of this section is void. Fraxbit may assign these Terms at any time without your consent, including in connection with a merger, acquisition, or sale of assets.

15.4 No waiver

No failure or delay by Fraxbit in exercising any right under these Terms will operate as a waiver of that right, and no single or partial exercise of any right will preclude any further exercise.

15.5 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue in full force and effect.

15.6 Force majeure

Fraxbit will not be liable for any delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, natural disasters, pandemics, internet or utility outages, denial-of-service attacks, or failures of third-party providers.

15.7 No third-party beneficiaries

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

15.8 Relationship

These Terms do not create any agency, partnership, joint venture, or employment relationship between you and Fraxbit. Neither party has the authority to bind the other.

15.9 Notices

We may send notices to you by email to the address associated with your account, by posting in the Service, or by any other reasonable means. You may send legal notices to us at legal@closepeak.com.

16. Contact

For any questions about these Terms, please contact:

FRAXBIT DIGITAL SRL
Email: legal@closepeak.com
Support: support@closepeak.com